Privacy Policy

Last updated: September 4, 2026

Senior Care Help Center ("we," "us," or "our") operates the website at seniorcarehelpcenter.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and your choices regarding that information.

1. Information We Collect

Information you provide

When you submit a care inquiry through our Quick Care Inquiry form, we collect the following information:

• Full name
• Phone number
• Email address (optional)
• ZIP code
• Relationship to the person needing care
• General care preferences (type of care being considered)
• General care timeline
• Any additional information you voluntarily enter in the message field

We do not ask for and you should not provide Social Security numbers, insurance policy numbers, Medicare or Medicaid identification numbers, financial account information, or detailed medical records through our forms.

Technical information collected automatically

We also collect standard technical information automatically when you visit the Site, including your browser type, referring URL, and pages visited. This information is used to operate and improve the Site.

IP address processing for security and abuse prevention: Your IP address is temporarily processed by our servers to enforce rate limiting and prevent automated abuse of our inquiry form. IP addresses are held in server memory only for the duration of the rate-limiting window (10 minutes) and are not written to permanent storage, not linked to your inquiry information, and not shared with third parties for any purpose.

2. How We Use Your Information

Information collected through the care inquiry form is used to:

• Respond to your inquiry and answer your questions about senior care options
• Explain available senior care options relevant to your situation
• Connect you with care placement specialists who can assist you
• Identify potentially appropriate care providers in your area
• Send requested follow-up communications by telephone or email, as authorized by your consent

Technical information collected automatically is used to operate and improve the Site, detect and prevent fraud and abuse, and ensure the security of our systems.

3. Sharing Your Information

We may share your inquiry information with appropriate care providers and care placement specialists when necessary to respond to your request. We do not sell your personal information to third parties for their own marketing purposes.

We may also disclose information when required by law, to protect our legal rights, or to prevent fraud or harm.

4. Contact Authorization

By submitting the care inquiry form and checking the consent checkbox, you authorize Senior Care Help Center and its care placement specialists to contact you by phone or email about senior care options. This authorization covers telephone calls and email only. It does not authorize automated text messages or marketing SMS. Consent is not a condition of purchase or receiving educational information from this Site.

5. Cookies and Tracking Technologies

We use essential cookies necessary for the Site to function. With your permission, we also use the following optional technologies:

• Analytics: Cookies and scripts that help us understand how visitors use the Site, which pages are most visited, and how users navigate between pages.
• Advertising: Technologies used to show relevant advertisements and measure their effectiveness.
• Support: Tools that enable live chat and customer support functionality.

You can manage your cookie preferences at any time using the Cookie Settings link in the footer of this Site. Withdrawing consent does not affect the lawfulness of any processing that occurred before withdrawal.

6. Data Retention

We retain inquiry information for as long as necessary to respond to your request and for a reasonable period thereafter for record-keeping purposes. Technical information used for rate limiting is held in server memory only for the duration of the rate-limiting window and is not retained beyond that period. You may request deletion of your personal information by contacting us at the address below.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Opt-out of communications: Opt out of future phone or email communications from us at any time.
• Cookie preferences: Manage or withdraw consent for optional cookies using the Cookie Settings link in the footer.

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to your request within a reasonable time.

8. Children's Privacy

This Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

9. Security

We use reasonable technical and organizational measures to protect your personal information, including rate limiting and abuse-prevention controls on our inquiry form. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We do not claim HIPAA compliance. This Site provides general educational information and is not a covered entity under HIPAA.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us: